Does your customer experience drive referrals?

It’s an important question to ask. In this presentation, you’ll learn how to drive massive referrals through your unique customer experience.

What You'll Learn
We can help you!

QuickRead Course™

This workshop comes with FREE access to our patented QuickRead (QR) Course™ which includes a video lesson from Dr. Bruce, 30+ PPT slides, and the companion workbook to take notes and complete course exercises. $297 Value for FREE.

QuickRead book

to hand out at speaking events.

PowerPoint template for your course(s)

to use at speaking events.

Evergreen webinar to house on your website

or Facebook to attract leads.

Customer Experience

What’s the purpose of a world-class customer experience? Want to build a long-term, sustainable business that serves your life vs. runs your life? Then build a referrability business. Your operations can and should be your competitive advantage.



Be in the transformation business not transactional. It’s easy to be “discarded” or “shopped.”

Types of Customers

Collective passion leads to a vested partnership.

The Free Prize

Culture of Excellence: Operations can and should be your differential advantage to make your business scalable.


New Client

Slow down to speed up... What is Onboarding? If the “end goal” is to create a referable business then we much be world- class at new client onboarding.

5 Love Languages

Guaranteed to hit their love language and nobody is going to “dislike” the others. Make a player profile in your CRM.

90-Day Benchmarks

For better retention build out post 90-day touches and perform annual reviews and/or exit interviews.



Find reasons to reach out to your new clients and past clients (triggers) every 90-days.


Don’t have generic reviews but celebrate your “free prize” or their story. Celebrate their success.


Stay up-to-date on defining moments. Change their tire.



Dr. Bruce’s coaching journey began as a 25-year old career author and speaker to young professionals. Bruce earned his PhD in Human Performance at age 29, and was hired as one of the youngest ever program directors in the Texas A&M System.

In 2017, Dr. Bruce launched his own coaching platform and has spoken to thousands of salespeople and managers. Stages he’s been featured on include the LA Convention Center and NYC Marriott Marquis.

He’s been featured or endorsed by some of the most respected companies and associations in housing, banking, insurance, and financial including Million-Dollar Roundtable, BreakthroughBroker, Homebot, National MI, and many more!

Book Speaking Topic

  • Perfect for company meetings or annual association events. Includes companion book (at cost).
  • Perfect for team and/or referral partner training. Includes companion book (at cost).